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Virtual Service Provider Solution

Account Management

Through the account management functions you will know who your customers are, what they are doing and help them use more services.
The account management groups a critical set of functions to help you design your own hosting plans, with your own personalized offering and your own pricing and discount policies. For your own customers, a self-service application allows all of them to sign-up through the internet and buy services as they need without the intervention of customer support employees, technical staff or a billing department. The system signs them up automatically and starts tracking all of the activity. The highlights are:

  • Wizard Plans Creation
  • Flexible Pricing policies
  • Self-Service Signup Web Form
  • Resellers Management
  • Discounts Management (Couponing).
  • Account Search by multiples criteria
  • Reports
  • Churn rate
  • New Customers (by period, plan)
  • Traffic transfer
  • Disk Space Used

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Billing

The billing application provides timely and accurate billing based on the activity tracking in the account management application. While most international form of payments are accepted (credit cards, bank transfers…), the invoicing is automatically generated and reports provided on a monthly basis. The highlights are:

  • Bank transfers and Credit Card payments allowed.
  • Most important international payments gateways integrated
  • Reports
    - Daily invoicing report
    - Credit card transactions
    - Monthly Revenues

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CRM

Customer management is critical in supporting high volumes of customers. From churn reports, to trouble tracking, every minute in the life of your customer is tracked and help you react and serve your customer on a rapid and timely basis. The highlights are:

  • Churn report
  • Integrated Customer Support System
  • Trouble Ticketing system
  • KnowledgeBase
  • Possibility to outsource your customer support to Presenzia.net (Of course with your brand)

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IT Automation

IT Automation groups al the system administration and monitoring automation to provide you the highest back-end and technical efficiencies. From provisioning your own services when you need, by tracking all the used resources, by choosing your own preferred platform, the IT automation module helps you reduced the needed for an increased yet scarce technical staff in the ever evolving technological environment. It enables:

  • Services provisioning
  • Multiplatform Servers Management (Unix/windows).
  • Virtual Dedicated Server (VDS) Automated management.
  • Automated Web Management
  • Automated DNS Management
  • Automated Database Management
  • Automated Domain Registration

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Value-added business applications

Presenzia.net offers an important set of business applications which can be offered to all subscribers and customers based on the plans you design. You may include any of the following powerful applications:

  • Web Design Wizard: (SiteStudio)
  • E-commerce: (OSCommerce, Miva)
  • Collaborative Tools (Forums, Chat, etc)
  • Web Analitics (Webalizer, Urchin)
  • Search engine
  • Groupware Application
  • Intranet
  • Content management
  • E-surveys
  • Forms creation and management

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Infrastructure

To outsource all of its solutions, Presenzia.net relies on industry-strength architecture and reliable datacenters:

  • Hardware: Unique Linux/windows hybrid Platform.
  • Bandwidth: Multiple providers with BGP4 routing
  • Datacenter: Multiple Datacenter Solution, we use carrier world class datacenters in Europe and USA

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Virtual Service Provider solution
provides a full suite of tools to effectively manage today's demanding customer-led Internet services market, such as:

Account
Management

Billing

CRM

IT Automation

eBusiness Applications

Infrastructure


How can we help you...?

Web hosting companies

ISP

ASP

Telcos

Corporate IT department

Consulting and Integrators firms

Key benefits

What to expect from the VSP Solution

 

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